Refund Policy
All service sales are final, with no refunds. Refunds may be given only when there is an approved medical condition, Medical proof will be required.
Aesthetics treatments such as Botulinum Toxin A anti-wrinkle treatment, dermal fillers, lip fillers, polynucleotides, skin boosters and ProfHilo® bio-remodelling are non-refundable once the treatment has been undertaken.
The list is not exclusive. When a POM has been ordered and delivered there is no refund of the deposit This is unable to be used on any other patient and therefore must be discarded. This is to cover the cost of the prescription and retained by the clinic.
​Any adverse issues relating to facial aesthetics work undertaken at South Hams Aesthetics needs to be highlighted and reviewed with a face to face review consultation with the treating clinician within a maximum of six months since having had the work done.
In this time-frame, we will be sympathetic to the issues raised and will be aiming to correct any deficiencies and to leave our patients delighted with their results with their expectations met or bettered.
We are not obliged to correct the work of non- South Hams Aesthetic, aesthetics’ practitioners and do not review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention.
In this circumstance, we are unable to verify the subsequent facial aesthetics history of the patient and six months is a reasonable timescale to have highlighted any concerns to us. This clinic policy is resolute and is in line with sound facial aesthetics practices and recommendations.
A ‘top up” anti-wrinkle treatment may be offered at the clinician’s discretion but this should not be taken as an expectation. Our aim is for service users to be delighted with their results, however, we are also very careful to manage expectations, hence the thorough pre-treatment consultation.
There is no “top up” of dermal fillers, including lip fillers, ProfHilo® including lip augmentation, and any further required treatment will need to be paid for.
HYALASE filler dissolver costs £150 and may or may not be offered, this is at the sole clinical discretion of the treating clinician.